Reference

Terms That Govern Your candana77 Account

These terms set out what you agree to when you open and use a candana77 account — your rights, our obligations, and how we handle payments through DANA, OVO, and GoPay. Access is available where local law in Indonesia permits it.

Account eligibilityDANA, OVO, GoPay payment rulesContent access by eligible regionAccount suspension conditionsDispute process
candana77 Terms That Govern Your candana77 Account
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data is held on encrypted servers and we do not share personal details with third parties outside what is required to process your DANA, OVO, or GoPay transactions. You can request a copy of the data we hold on your account or ask us to correct inaccurate details by contacting support with your account ID.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable law after closure.

Cookie Use

We use cookies to keep your session active and to remember your account preferences; you can manage these in your browser settings.

Account Security

Login is protected by OTP verification sent to your registered number; never share that code with anyone, including support staff.

Data Requests

To access, correct, or delete your data, contact support with your account ID and we will respond within the timeframe required by local law.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear — or if you want to raise a concern about how they have been applied to your account — our support team handles terms and account queries directly. Players in Bandung and across Indonesia can reach us through the channels below during supported hours.

Live Chat Open the chat window from your account dashboard for the fastest response on terms and account access questions.
Email Support Send detailed terms or dispute queries to our support address; we aim to respond within one business day.
Account Help Centre Our help centre covers common terms questions including payment rules, account suspension, and how to request a review.

Common Questions About These Terms

These are the questions we hear most from account holders about how our terms work in practice — from payment rules to account access and data rights.

These terms apply to anyone who opens or uses a candana77 account. You agree to them when you complete registration, and they govern every transaction and interaction on the platform.

We may suspend or close an account if we detect a breach of these terms, including access from a non-permitted region or fraudulent payment activity. We will notify you unless doing so would compromise an investigation.

Withdrawals via DANA or OVO require that the destination wallet is registered to the same name as your candana77 account. We verify this before releasing funds to prevent unauthorised transfers.

Contact our support team with your account ID and the transaction reference. We review disputes against our records and the wallet provider's logs, then respond within the timeframe set in our dispute policy.

Send a data access request through our support channels with your account ID. We will provide a summary of the data we hold within the period required by applicable local law.

Yes. We notify registered account holders of material changes via email or an in-account message before the updated terms take effect. Continued use of your account after that point means you accept the revised terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.