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Understand the Rules Behind Your Account

candana77 operates under terms shaped around Indonesian account holders — covering how your data is handled, what cookies we set, and how eligibility is determined by local law and region.

Jurisdiction-dependent accessDANA, OVO, GoPay account contextCookie and data policyAccount eligibility rulesContact path for policy requests

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HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data and security with practices built for an Indonesia-based account holder. Below is how each area actually works — not a generic statement, but the real process behind your account.

Data Retention

We keep your account data only as long as your account is active or as required by applicable law. Once an account is closed, data is removed on a schedule disclosed in our privacy policy.

Account Security

Your account is protected by OTP verification at login, and any wallet change — switching from OVO to GoPay, for example — requires re-verification before it takes effect.

Cookie Control

We set functional cookies to maintain your session and remember your local payment preference. Non-essential cookies can be declined or cleared through your browser settings at any point.

Requesting Changes

To update, correct, or delete stored personal data, submit a request via email or live chat. We confirm receipt and complete verified requests within the timeframe stated at submission.

What Our Legal Terms Actually Cover

candana77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to candana77 depends on whether it is permitted under the laws of your region — we do not make a universal eligibility claim. Where access is available, your account activity, payment transactions via DANA, OVO, and GoPay, and any data you submit are governed by

1
our terms of use and privacy policy. We collect only the data needed to operate your account: your registration details, payment method identifiers, and session activity. We do not sell this data to third parties. Cookies on our platform serve functional purposes — keeping your session
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active, remembering your wallet preference, and measuring how pages load on your device. You can adjust non-essential cookie settings through your browser at any time. Our terms apply to all account types and are updated when regulation or our operational practice changes — we notify you
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via your registered contact method when material changes are made. If you access the platform from Surabaya or anywhere in Indonesia where local law permits it, the same terms apply consistently across your device, whether mobile or desktop. Payment references in these terms — DANA, OVO,
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GoPay — reflect the actual wallet rails we connect to your account; they are not promotional references.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Reach Us About Legal or Policy Matters

If you have a question about your account data, want to request a change to stored information, or need to understand how a specific term applies to your wallet or region, our support team handles policy queries through the channels below. We aim to respond to data and policy requests within a clear timeframe communicated at the point of contact.

Live Chat Open the live chat widget from any page on your account dashboard. Policy queries are routed to our compliance-aware support team, not a general queue.

Email Support Send policy or data requests by email to the address listed on your account settings page. Include your registered wallet type — DANA, OVO, or GoPay — for faster routing.

Account Help Centre Our help centre covers account deletion, data access requests, cookie opt-outs, and term interpretation. Reach it through the support tab in your logged-in account.

Your Legal and Policy Questions Answered

These are the questions we actually get from account holders about our legal terms, data practices, and how policy affects their account access and wallet use.

Yes. Access depends on your local law and eligible region. We do not make a blanket eligibility claim. Check your local legal position before opening an account.

We collect registration details, your preferred payment method — DANA, OVO, or GoPay — and session activity. We collect only what is needed to run your account and do not sell this to third parties.

Submit a deletion request via live chat or email from your registered account. We confirm receipt and process verified deletion requests within the timeframe disclosed when you submit.

Non-essential cookies can be declined or cleared through your browser settings. Functional cookies that keep your session active and remember your wallet preference are required for the platform to work.

We notify you through your registered contact method — email or in-account message — when we make material changes to our terms. Continued use of your account after notification means you accept the updated terms.

We store wallet type and account identifiers needed to process transactions. Full wallet credentials are not stored on our servers. Wallet changes require OTP re-verification before they go live.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand the Rules Behind Your Account

Data, Cookies, Security and Your Rights

Reach Us About Legal or Policy Matters

Your Legal and Policy Questions Answered

01 Does Indonesian law affect whether I can access candana77?

02 What personal data does candana77 collect from my account?

03 How do I request that my personal data be deleted?

04 Can I opt out of cookies on the candana77 platform?

05 How will I know if the legal terms have changed?

06 Is my wallet information — DANA, OVO, GoPay — stored on the platform?

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